Orders + Payments

 

What payment methods does XO Shop with Love accept?

>>xoShopwithLove.com accepts the following forms of payment: Visa, MasterCard, American Express, Discover, PayPal

 

Will I be charged sales tax?

>>We are required to collect sales tax for deliveries to Washington DC and Puerto Rico, as well as to the following US states: AL, AZ, CA, CO, CT, FL, GA, ID, IL, IN, KS, KY, LA, MA, ME, MD, MI, MN, MO, MS, NE, NJ, NM, NY, NV, NC, OH, OR, PA, RI, SC, SD, TN, TX, UT, VA, VT, WA and WI. The tax rate applied to your order will generally be the combined state and local rate for the address to which your order is shipped. We are required to collect tax on shipping charges when applicable.

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What is the status of my order?

>>Once an order is placed, you will receive an order number and a confirmation email with your order summary. If you are a registered user, simply log in to your account. Guest users can enter their order number and billing zip code in the designated fields.

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When will I be charged?
>>When you place an order, your credit or debit card is initially authorized (not charged) to ensure funds for the order are available. This authorization hold (not charge) will occur every 7 business days until your order ships. You will be charged when your order, or a portion of your order, has shipped. You will only be charged for the items that are shipped, along with applicable shipping and tax rates.

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Returns + Exchanges

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What is your return policy?

>>All sales are final. Return, refunds, and/or exchange are non-negotiable. Made to order items cannot be canceled, exchanged or returned. If you still have questions, you can contact us here.

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Shipping + Handling

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How long will it take for my order to ship?
>>We package and ship your order as soon as possible. Orders are subject to verification and approval before shipping and may take several days to process. Please note that we do not ship on Saturdays, Sundays or holidays. Once items are shipped, a tracking number will be issued. Typical shipping time is 7-9 business days. Once we issue a tracking number, we are not responsible for how long your item will take to arrive to you.While we will do all we can to ensure your order is delivered on time, xoShopwithLove.com cannot be held responsible for conditions beyond our control such as severe weather, service interruptions, etc. 

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How much does shipping cost?

>>All shipping is a set price of $8.99. We ship only to U.S. locations. 

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Sizing + Fit

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What are the fit of the clothing?
>>All items purchased on xoShopwithLove.com are true to size. If help is still needed, you can fill out the contact form here to have your questions sent directly to us.

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Wish to Contact Us?

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Have other questions?

>>If you still have questions that we didn't get to you can contact us here.